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Cancelling a Booking

How to Amend or Reschedule a Booking

• If you wish to amend tickets purchased online, please email reservas@perurail.com. Make sure you send a scanned copy of your online receipt.

• If you would like to reschedule your journey whilst in Peru, please contact a PeruRail agent at any ticketing office (see below), at least 24 hours prior to your travel date. Do note you will incur in an administration fee.

• Rescheduling is subject to availability.

How to Cancel a Booking

• If you would like to cancel tickets purchased at a PeruRail ticketing office, please bring a valid ID and the ticket receipt to the ticketing agent.  This must be done at least 24 hours prior to departure.

• If a bank transfer is required to reimburse you, the fee of the transfer will be an additional amount deducted from the original amount paid.

• Requirements for cancellations, rescheduling or refunds will be subject to an administration fee of 10% of the original ticket rate. 

Lost Tickets

PeruRail is not obliged to reimburse the value of lost tickets. However, PeruRail will be able to issue a new ticket at the corresponding fee. This must be done at least one hour prior to departure; otherwise it is considered a no show.

Ticketing offices

StationAddressOpening Hours
Monday- FridaySaturday, Sunday & Bank Holidays
Wanchaq, Cusco (Main office)Av. Pachacuteq s/n, Distrito de Wanchaq.07:00hs - 17:00hs07:00hs - 12:00hs
San Pedro, CuscoCalle Ccascaparo s/n, Cusco05:00hs - 12:00hs05:00hs - 09:00hs
Ollantaytambo, Valle SagradoOllantaytambo s/n05:00hs - 21:00hs05:00hs - 21:00hs
Except bank holidays
Machu, Machu Picchu PuebloAguas Calientes s/n05:00hs - 21:30hs05:00hs - 21:30hs
Except bank holidays
PunoAv. La Torre 224, Puno07:00hs - 17:00hs07:00hs - 12:00hs

 

 

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